Intelity Staff

INTELITY STAFF

INTELITY have always believed in providing our partners with full service,. We have created a comprehensive suite of tools that will make staff management simpler and faster through automation of the staff journey, allowing your team to invest their time in creating unmatched experiences for the guests. INTELITY Staff is a multi-platform dashboard (compatible with mobile phones and desktops) that includes task management, work order and data analysis, on a real-time basis.

Ticketing Solution

INTELITY offers a comprehensive ticketing solution that allows you to use a single dashboard to obtain a high-level overview of all the activities taking place on your property.

SMS, email alerts and push notifications offer real-time updates on the status of all tasks
View and manage all work orders, guest requests and maintenance tasks seamlessly at the single platform
Compatible with both desktop and mobile devices

Service recovery

INTELITY's Service Recovery feature enables you to resolve guest complaints in a real-time basis. With this feature of the Ticketing Solution, staff members can use the INTELITY Staff platform to log in complaints and keep a track of the steps taken to resolve the issue.

Record guest complaints and track them
Trace the steps for service recovery
Identify cost of service recovery and the staff involved
Track the common guest complaints and escalations

Preventive maintenance

A Room Key Your Guests Can't Lose

With the INTELITY's Preventive Maintenance feature, the hotel management can ensure the excellent condition of their equipment at all times and avoid unexpected maintenance, reducing the operational costs significantly.

Schedule - Schedule, record and trace routine maintenance.
Checklist - Maintain a checklist of completed tasks
Reduce operational costs - Diminish Operational costs
Maintain - Maintain equipment better

Work order checklists

Work Order Checklist feature by INTELITY enables you to streamline your every day tasks. With this feature, you will be able to reduce the potential errors in work orders involving multiple steps, improving the operational consistency of your property.

Provide a detailed breakdown of all tasks to the staff members
Management has access to a comprehensive overview of staff activity and performance
Reduces potential for errors
Need of hard copy lists and paper forms is eliminated

Dining

To enhance and automate the dining experience of the guests, the INTELITY Staff Platform offers both in-room and mobile dining solutions. Designed to streamline the dining and order process, the dining solution automates the delivery request and fulfilment time tracking processes.